外贸交流互助群
知识分享，交流互助
客户先了解产品
客户
Hello, could you introduce your product?
回复：
Sure. We specialize in manufacturing_pet toys. Our products are mainly made from eco-friendly materials and designed to be durable and safe for pets. These are some of our best-selling items in the European and American markets.
先介绍产品+材料+市场，让客户快速建立信任。
客户询问价格
客户:What's the price for this item?
回复：The price depends on the order quantity. For example, if
the order quantity is 1,ooo pieces, the price would be
around $2.5 per piece. If the quantity is larger, we can
offer a better price.
客户问MOQ
客户:What's your MOQ?
回复：Our standard MoQ is 500 pieces per design, but for the
first cooperation we are flexible and can support smaller trial orders.
展会现场MOQ要灵活，更容易促成客户。
客户询问定制
客户:Can you make customized designs?
回复：Yes, we support OEM and ODM services. You can send us your design or logo, and our design team can help develop the product according to your requirements.
一定要强调OEM/ODM能力。
客户询问交期
回复：Normally, the production time is about 25-30 days after confirming the order and receiving the deposit.
回答要简洁+标准时间区间。
场景一：客户路过展位
l.（破冰开场）
业务员: Hello, welcome! Are you looking for pet toys or sourcing new suppliers?
您好，欢迎！您是在找宠物玩具，还是在寻找新的供应商？
客户: I'm actually looking for some durable dog toys.
我正在找一些耐用的狗狗玩具。
业务员：Great. These are our best-selling durable dog toys. They're made of natural rubber and very popular in the US market.
太好了，这几款是我们最畅销的耐咬狗玩具，采用天然橡胶材质，在美国市场非常受欢迎。
客户: Looks interesting.看起来不错。
开场最好三句话内完成：
打招呼
判断客户需求
直接展示产品
场景二：客户直接比价格
客户:How much is this one?这个多少钱？
业务员:It depends on the order quantity. For example, if the order is 1ooo pieces, the price would be around $2.2 per piece.价格取决于订单数量，比如1000件的话，价格大约是2.2美元一件。
客户: Hmm... another supplier quoted me $1.9.另一家供应商给我报1.9.
业务员: I see. The difference may come from the material.Ours are made from natural rubber, which is more durable and safer for pets.
我明白，这个差价可能来自材料。我们的产品采用天然橡胶，更耐用，也更安全。
展会技巧:
客户说别人更便宜时：
不要急着降价
先解释质量差异
场景三：客户问合作流程
客户: If we want to cooperate, what's the next step?
如果我们合作，下一步怎么做？
业务员:· First, you can choose the products you're interested in. After the exhibition, I will send you our catalogue and quotation.
您可以先挑选感兴趣的产品，展会结束后我会把产品目录和报价发给您。
客户:. Okay.
业务员：Then we can arrange samples for testing.
之后我们可以安排样品给您测试。
展会技巧:
展会目标不是成交，而是推进到下一步
来源：网络，侵删
